Pignoro Ltda.

Terms of Use and Privacy Policy

Last updated: October 14, 2026.

This website is maintained by Pignoro Ltda., headquartered at Av. Paulista, 1106, 16th floor, Bela Vista, São Paulo - SP, Brazil. Questions about these terms or about the processing of personal data may be sent to [email protected].

This is a translation for convenience. In case of any discrepancy, the Portuguese version prevails.

Terms of Use

Welcome to Pignoro. On our website you will find a service offered through electronic pages on the internet. Accessing this website constitutes the express and unrestricted acceptance of the terms of use described below. If you do not agree with these terms, please do not access or use this website.

Visitors may use this website only for lawful purposes. This space may not be used to publish, send, distribute or disclose data or information of a defamatory, obscene or unlawful nature, including proprietary information belonging to other persons (individuals or legal entities), as well as trademarks or information protected by copyright, without the express authorization of the holder of those rights.

We strive to maintain the quality, timeliness and authenticity of the information on the website; however, Pignoro and its collaborators are not responsible for any failures in the services or inaccuracies in the information presented here. Users should not assume that such services and information are free of errors or suitable for their particular purposes.

Pignoro may, at its sole discretion and at any time, modify or deactivate the website, as well as limit, cancel or suspend its use or access. These Terms of Use may also be changed at any time. Visit this page regularly and consult the Terms of Use then in force. Some provisions of these Terms of Use may be superseded by express legal terms or notices located on certain pages of this website.

Client area

The website has an area with access restricted to Pignoro clients and to persons authorized by Pignoro. Access is created by Pignoro, which sends the client a link so that the client can set their own password. Through the client area it is possible to keep the company or fund profile up to date and to receive documents from Pignoro.

The client is responsible for keeping the password confidential, for not sharing access and for signing out when using third-party computers. Pignoro never asks for the password by e-mail, phone or message.

Documents made available in the client area are end-to-end encrypted: they are encrypted in the sender's browser and can only be decrypted in the client's browser, with the client's password, or by Pignoro's authorized team. The password is neither sent to nor stored on the server and therefore cannot be recovered; if it is forgotten, Pignoro creates new access and makes the documents available again. Once downloaded, the document becomes the client's responsibility, and the client must store it securely.

By providing their profile data, the client declares that it is true and that they have a legal basis to share it with Pignoro for the purposes of the contracted service.

Errors and failures

The documents, information, images and graphics published on this website may contain technical inaccuracies or typographical errors. Under no circumstances shall Pignoro, its collaborators and/or their respective suppliers be liable for any direct or indirect damage arising from the inability to use, loss of data or profits, resulting from the access to and performance of the website, the services offered or the information available on this website. Access to the services, materials, information and facilities contained on this website does not guarantee their quality.

Limitation of liability

The materials on this website are provided without any express or implied warranty of merchantability or fitness for any particular purpose. In no event shall Pignoro and/or its collaborators be held liable for any damages, including loss of profits, business interruption or loss of information, resulting from the use of or inability to use the materials published on the website.

Pignoro and its collaborators are not responsible for the initial data (contained in agreements between third parties) that give rise to the content and information published here, since the reports and data disclosed are based on agreements entered into between third parties without Pignoro's consent; such agreements are subsequently made available to Pignoro so that it can provide its services, without the intention of validating their authenticity.

Information submitted by users

Messages sent through the contact form and materials published in public areas of the website will be considered non-confidential information, and any infringement of their creators' rights shall not be the responsibility of Pignoro and/or its collaborators. It is strictly forbidden to transmit, exchange or publish, through this website, any material of an obscene, defamatory or illegal nature, as well as third-party texts or creations without the author's authorization.

Information in the client area, such as profile data and documents, is treated as confidential and used only to provide the contracted services, in accordance with the Privacy Policy below.

Pignoro and/or its collaborators may, but are not obliged to, monitor, review and restrict access to any area of the website in which users can transmit and exchange information, and may take down (or remove access to) any such information or communications.

Pignoro and/or its collaborators are not responsible for the content of any information exchanged between users, whether lawful or unlawful.

Links to third-party websites

Pignoro and/or its collaborators are not responsible for the content of any other website indicated or accessed through this website. Pignoro reserves the right to remove any link or redirection to other websites at any time. Pignoro does not endorse companies or products indicated, accessed or disclosed through this website, nor the advertisements published here, and reserves the right to publish this notice on its web pages whenever it deems necessary.

Copyright and intellectual property

The documents, content and reports contained on this website belong to Pignoro. The authorship of the content, materials and images displayed on the website is protected by national and international laws. They may not be copied, reproduced, modified, published, updated, posted, transmitted or distributed in any way without Pignoro's prior written authorization.

The images contained on this website are included here for viewing purposes only and, unless expressly authorized in writing, may not be saved or downloaded. The reproduction or storage of materials retrieved from this service will subject offenders to the penalties of the law. Documents made available to the client in the client area may be downloaded by the client for use related to the contracted services.

The name of the Pignoro website, its logo, the domain name for internet access, as well as all characteristic elements of the technology developed and presented here, in the form of the articulation of databases, constitute registered trademarks and private intellectual property, and all rights arising from their registration are guaranteed by law. Some usage rights may be granted by Pignoro under a contract or special license, which may be cancelled at any time if their terms are not complied with.

Pignoro's registered trademarks may only be used publicly with express authorization, and the use of these trademarks in advertising and promotion of services and/or products must be duly reported to us.

Copyright infringement claims

Pignoro respects the intellectual property of other people and companies, and we ask our collaborators to do the same. Any copyright infringement must be reported to Pignoro, accompanied by the documents and information confirming authorship.

Applicable law

This website is controlled by Pignoro and operated by its collaborators. Access is prohibited in territories where the content is considered illegal. Those who choose to access this website from locations where the content is considered illegal do so on their own initiative and are responsible for complying with applicable local laws. The documents, content and reports on the website must not be used or exported in breach of Brazilian export laws. Any dispute regarding what is displayed on the website shall be resolved under Brazilian law. Accessing this website constitutes the express and unrestricted acceptance of the Terms of Use described above.

Privacy Policy

All personal information relating to clients, visitors and other persons who use this website will be processed in accordance with the Brazilian General Data Protection Law (Law No. 13,709/2018 – LGPD). The data controller is Pignoro Ltda., and the channel for privacy matters and for contacting the data protection officer is [email protected].

Data collected

  • Contact form: name, e-mail, company, phone, subject, message and, when requested, preferred date and time of day for the conversation.
  • Client area: name, sign-in e-mail, language and company or fund profile data (such as legal name, tax ID, address and phone).
  • Client area documents: stored end-to-end encrypted. The server keeps only the encrypted content, with no access to its contents or to the file names.
  • Access and security data: IP address, date and time of access and sign-in attempts, used to protect accounts against improper access.
  • Browsing data: pages visited, browser, device, source of the visit and IP address, collected on the public pages by the analytics and advertising tools described below.

Purposes and legal bases

The data is used to reply to contacts and meeting requests, provide the contracted services, keep the client area running and secure, comply with legal and regulatory obligations and understand how the website is used in order to improve it. The legal bases are the performance of a contract and of preliminary procedures related to it, compliance with a legal or regulatory obligation, the regular exercise of rights and Pignoro's legitimate interest, subject to the rights of data subjects.

Sharing

Pignoro does not sell personal data. Data may be processed by suppliers necessary for the operation of the website, such as hosting, protection and delivery of the website (Cloudflare), e-mail delivery and the analytics and advertising tools mentioned in this policy, as well as by authorities when there is a legal obligation. Some of these suppliers may store data outside Brazil, with the safeguards provided for in the LGPD.

Advertising

Like other websites, we collect and use information contained in advertisements, including your IP (Internet Protocol) address, your ISP (Internet Service Provider), the browser you used to visit the website, the duration of your visit and which pages you visited on the website.

Analytics tools

Audience measurement tools, such as Google Analytics and PostHog, may be used on the public pages of the website, loaded only after you accept them in the cookie notice. They record, statistically, the pages visited, the duration of the visit, the source of access and interactions with the website, using their own cookies and identifiers. The client area does not load third-party analytics or advertising tools.

Cookies and web beacons

We use cookies to store information, such as your personal preferences when you visit the website. The website uses:

  • Client area session cookie (pignoro_sessao): required to keep the client signed in; it is deleted when the browser is closed or when the client signs out.
  • Language cookie (pignoro_idioma): keeps the chosen language for up to one year.
  • Browser local storage: in the client area, keeps the key that opens the client's documents only in the client's browser, until the client clicks Sign out.
  • Cookie choice (pignoro_cookies, local storage): records whether you accepted or declined the measurement tools.
  • Analytics and advertising cookies: set by the third-party tools described above, only after you accept them in the cookie notice. You can change your choice at any time under "Cookie preferences" in the website footer; if you decline, these tools' cookies are deleted.

Third-party advertising may also be used on the website. Some of these advertisers may use technologies such as cookies and/or web beacons when advertising on the website, which will cause these advertisers (such as Google through Google AdSense) to also receive your personal information, such as your IP address, ISP, browser, etc.

You can turn off cookies in your browser settings or by changing the settings of antivirus programs. However, this may change the way you interact with this and other websites. Without the necessary cookies it is not possible to sign in to the client area.

Security and retention

The website uses a secure connection (HTTPS), passwords that are not known to the server, a limit on sign-in attempts and end-to-end encryption for client area documents. Data is kept for as long as necessary for the purposes described, the provision of services and compliance with legal obligations, and is then deleted or anonymized.

Rights of the data subject

Under the LGPD, data subjects may request confirmation that processing takes place, access, correction, anonymization, blocking or deletion of unnecessary data, portability, information about sharing and the review of decisions, and may object to processing carried out in breach of the law. Requests should be sent to [email protected].

Links to third-party websites

This website may contain links to other websites which, in our view, may contain useful information for our visitors. Our Privacy Policy does not apply to third-party websites. If you visit another website from ours, you should read its privacy policy. We are not responsible for the privacy policy or other content on other websites.

Changes to this policy

This policy may be changed at any time, and the version in force is always the one published on this page, with the date of the last update shown at the beginning.